We could fill these pages with legalese that no-one would read. Here is a short summary of our terms and conditions as they apply to ordering from our website. NOTHING IN THESE TERMS AND CONDITIONS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER.
Until we have received payment for our goods, they remain ours, even though you may actually have them. We can demand them back, even if that means asking you to regurgitate our fine food!
We charge delivery of a varying amount. Please check our delivery page for full details. This applies to mainland UK.
We deliver throughout the UK, mostly using UPS. In our experience, they are the most reliable of all couriers. Please make sure you are in on your requested delivery date, especially if you are ordering perishable goods. We cannot be held responsible for non-delivery and spoilage of goods if you are not in on the requested date. We can take special requests for delivery (i.e. leave in porch, or leave with neighbours). These will be passed on to our couriers, but there is no guarantee that our couriers will honour these – many of them do not because of their risk of loss and claim. Typically, they will attempt to re-deliver the next day or leave an option to collect from their most local access point to you. In summary, any such request, there is no no obligation to fulfil this and if such a request is honoured, the risk lies with the customer for any subsequent loss or perishing of the goods.
Orders (subject to stock) are dispatched same day if received before 11am or next working day when received after 11am. Delivery is usually next working day from dispatch – however, this is not a guaranteed timed delivery. We do not despatch on a Friday or on Bank Holidays, Saturdays and Sundays. We package our goods with chiller packs which keeps goods cool for up to 36 hours. Our fresh meat is despatched frozen with ice-packs and insulation. It will arrive in a part defrosted state. You must ensure that you will be in to receive delivery as the insulation will only hold for 36 hours from the time of despatch – we can accept no responsibility for the perishing of goods if you are not in to receive them. Frozen/fresh meat is not suitable for despatch to Highlands, Islands, Channel Islands and Europe.
Some of our products have age restrictions. Alcohol and knives can only be purchased by, and for, individuals aged 18 and over. Liquor chocolates can only be purchased by and for individuals over 16 years of age. By placing an order for any of these products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service.
The minimum order for our website is £10.
We accept credit and debit cards, PayPal, direct credit transfer into our bank or cash on delivery for personally delivered items in Merseyside.
If any product arrives in less than acceptable condition, please advise us within 24 hours via email to firstname.lastname@example.org. After this time, claims cannot be accepted. We will replace or refund any product that arrives in less than acceptable condition. If you are unhappy with any purchase, please let us know; we want you to be happy with your purchase and will do what we can to ensure your satisfaction.
We would not generally offend or upset anyone. If by chance we do, we are terribly sorry; please let us know if we do. We do not use nuts in the making of our own food. However, please always let us know if you have any allergies, and we can do our best to ensure anything we supply is nut free, or meets any other dietary requirements. E&OE (erros and omissions excepted) – this means that we may (by inedvertent error describe or price an item incorrectly). We will not be bound by the consequences of these errors. if something seems wrong or too good to be true, please inform us to ensble us to check out the accuracy.
That’s about it!
Website Terms and Conditions
This is about the website in general. We lost the will to live at this stage and have left these in legalese!
These website terms and conditions (“Website Terms”) apply to your use of the Lunya website at www.lunya.co.uk, the “Website”). You should read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website..
Other applicable terms and conditions
If you order a Lunya product or service through the Website, our General Terms and Conditions of Sale will also apply. Depending on the product or service ordered, our Additional Terms and Conditions of Sale may also apply. You can view our General Terms and Conditions of Sale below. By ordering a Lunya product or service through the Website, you shall be deemed also to have read, understood and agreed to our General Terms and Conditions of Sale.
Your use of this Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website.
You may use, download and print content on the Website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:
- copy, reproduce, use or otherwise deal with any content on the Website;
- modify, distribute or re-post any content on the Website for any purpose;
- reproduce, crawl, frame, link to or deep-link into this Website on or from any other website;
- use the content of the Website for any commercial exploitation whatsoever.
Use of this Website from outside the UK
Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Lunya’s products and services available in the UK. However Lunya may accept orders for delivery to locations outside of the UK subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the UK or place orders for delivery to locations outside the UK are responsible for compliance with local laws if and to the extent local laws are applicable
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Lunya shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Ownership of rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Lunya.
If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website. You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Accuracy of content
To the extent permitted by applicable law, Lunya disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of Lunya or any of its group companies.
Damage to your computer
Lunya uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer. Except where required by applicable law, Lunya shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
Links to other websites
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Lunya cannot accept any liability in respect of the use of these websites.
Exclusions of liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss however caused arising out of or in connection with these Website Terms or your use of the Website. Except to the extent required by applicable law, Lunya shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
Other legal notices
Third party rights
Only you and LUNYA shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Law, jurisdiction and language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.
Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.
The personal data we collect about you
- When you make purchases from Lunya (including purchases made in-store or over the phone, or this Website), we may collect the following personal data about you: your name, age and sex;
- your billing and delivery postal addresses, phone, fax and e-mail details;
- where you have registered with us, your user name and password;
- where you place an order with us, your payment card details;
- your communication and shopping preferences; and your date of birth.
We may also collect some or all of the above personal data about you when you access and browse this Website, including when you sign up to receive Lunya newsletters. We may also collect some or all of this personal data from third parties who have your consent to pass your details to us.
How we may store and use your information
Lunya may collect, store and process your personal data:
- to make this Website available to you and to provide you with content which is tailored to your individual tastes;
- to maintain any registered account that you hold with us;
- save where you have indicated otherwise, to contact you (including by SMS and e-mail) about promotional offers and products and services which we think may interest you and for customer satisfaction and market research purposes; and
- We also process your payment card details in order to complete any purchase that you make through this Website and, in certain instances, disclose your personal data to third party credit reference agencies to perform credit checks against you. We do not store your credit card details.
In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.
We will not disclose, sell or rent your personal data to any third party. If you do consent but later change your mind, you may contact us and we will cease any such activity.
In the event that a third party acquires all (or substantially all) of our business and/or assets), we may disclose your personal data to that third party in connection with the acquisition. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.
If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:
phone us at: 0151 706 9770;
e-mail us at email@example.com or
write to us at: Lunya, 55 Hanover Street, Liverpool, L1 3DN